After-sales service and safeguard measures

Provide users with complete and thoughtful maintenance and support services in accordance with our company's technical support system and after-sales service system. And professional services are provided by specialized after-sales service departments and personnel.

The maintenance and support services we provide include the following:

• Maintenance and emergency services：Provide 7 * 24 hotline service to solve problems raised by users. If the phone can't solve the problem, it can respond within 2 hours and solve the problem within 48 hours.

  
  

• Training Services：Can provide training services at any time, including hardware equipment and software operation training, etc.

  
  

• Upgrade service：Free upgrade of the same series version and new product upgrade service.

  
  

• Return visits and tracking services：Regular telephone return visits, quality surveys, evaluation surveys, product surveys.

  
  

• other service：Provide technical services to users via online hotline, instant messaging, email, etc.

  
  

• Follow-up services：
  

  Network consulting services: Provide free technical consulting services to customers for a long time 029-68717668

  Extended services: help customers plan subsequent related maintenance and propose comprehensive solutions.

系列版本免费升级和全新产品升级

Troubleshooting measures

Response time：

The technical support service center and related technical engineers jointly provide telephone technical consultation services 24 hours a day, 7 days a week. Ensure a response within 2 hours after a failure occurs and conduct a preliminary diagnosis of the problem.

After preliminary judgment, if you really need to go to the user's site to solve the problem (at your own expense) and arrive within 8 hours. General faults are repaired within 4 hours; major faults are repaired within 48 hours; if it cannot be repaired within 48 hours, it shall be resolved through consultation with Party A. The failure caused by equipment is promised to be repaired in the fastest time.

In case of major technical problems, our company will organize related technical experts to conduct consultations in time and take corresponding measures to ensure normal operation.

Technical service quality assurance measures：

To facilitate user maintenance, our company provides comprehensive and accurate technical documents. The technical documents include: specific operation steps and methods for equipment installation, parameter configuration, completion acceptance technical data, and maintenance instructions.

On-site training enables users and technicians to master relevant technical knowledge and operating skills required for operation, maintenance, and use. After the test is completed, after the test work passes without any remaining problems, the trial operation starts.

Maintenance charges：

During the warranty period, the warranty costs shall be borne by the party responsible for the quality defects and damages. If a failure occurs due to our equipment, we investigate the cause of the failure and repair it until the final acceptance index and performance requirements are met, or replace the defective material. (All are free of charge) After the expiration of the warranty period, after receiving the written maintenance notice, our technical engineers promise to go to the site to provide support and services within 24 hours, and only charge the product cost and labor services.